Welcome to Guhana Services. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully.
Acceptance of Terms
By accessing and using Guhana Services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Agreement Scope
These terms apply to all users, including customers, service professionals, and visitors to our website.
Services Description
Guhana Services provides an online platform connecting customers with verified service professionals for:
Home Appliances
Repair and maintenance services
Salon & Spa
Beauty and wellness services
Packers & Movers
Relocation and moving services
Cleaning
Home and deep cleaning services
Note: We act as an intermediary platform. Service professionals are independent contractors, not our employees.
User Responsibilities
Account Registration
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
Booking Conduct
- Provide accurate service requirements and location details
- Be present at the scheduled service time
- Allow service professionals reasonable access to work areas
- Treat service professionals with respect and courtesy
Prohibited Activities
- Misuse or abuse of the platform or services
- Providing false or misleading information
- Harassment of service professionals or staff
- Attempting to bypass our payment systems
- Unauthorized commercial use of our platform
Pricing and Payment
Service Pricing
Prices displayed are approximate estimates. Final charges are determined after inspection and may vary based on actual service requirements.
Payment Terms
Payment is due upon completion of service. We accept cash, UPI, credit/debit cards, and other digital payment methods.
Additional Charges
Spare parts, materials, and services beyond the initial scope will incur additional charges with your approval.
Cancellation and Refund Policy
Cancellation by Customer
- Free cancellation up to 2 hours before scheduled service
- Cancellations within 2 hours may incur a nominal fee
- No-shows will be charged the minimum service fee
Refund Policy
- Refunds processed within 7-10 business days
- Partial refunds for partially completed services
- No refund for services completed to satisfaction
- Disputes resolved through our customer support
Service Warranty
6-Month Service Warranty
Most services include a 6-month warranty covering defects in workmanship and service-related issues.
Warranty Coverage
- Repairs and replacements performed by our professionals
- Service-related malfunctions within warranty period
- Free re-service for covered issues
Warranty Exclusions
- Damage caused by misuse or negligence
- Natural wear and tear
- Issues unrelated to our service
- Unauthorized repairs or modifications
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for the specific service
- We are not responsible for delays beyond our reasonable control
- Service professionals are independent contractors; their actions are their own responsibility
Important: While we verify our service professionals, we recommend securing valuables during service visits.
Intellectual Property
All content on this website, including but not limited to:
- Text, graphics, logos, and images
- Software and code
- Trademarks and service marks
- Design and layout
Are the property of Guhana Services and protected by copyright and intellectual property laws. Unauthorized use is strictly prohibited.
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and using it responsibly.
Dispute Resolution
Informal Resolution
Contact our customer support first to resolve any disputes amicably.
Governing Law
These terms are governed by the laws of India. Courts in Bangalore have exclusive jurisdiction.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.
Contact Information
For questions about these Terms and Conditions, please contact us:
service@guhanapoint.com
+91 9876543210
Guhana Services, Bangalore, India