At Guhana Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
When you book our services or join our pro network, we may collect:
- Name and contact information (phone number, email address)
- Service address and location details
- Payment information (processed securely through third-party providers)
- Service preferences and booking history
Technical Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
Location Data
With your permission, we may collect your geographical location to:
- Match you with nearby service professionals
- Provide accurate service estimates
- Improve service delivery efficiency
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Process bookings, schedule appointments, and connect you with service professionals
Customer Support
Respond to inquiries, resolve issues, and provide customer assistance
Service Improvement
Analyze usage patterns to enhance our services and user experience
Communication
Send service updates, promotional offers, and important notifications
Information Sharing and Disclosure
We may share your information with:
Service Professionals
We share necessary contact and service details with verified professionals to fulfill your booking requests.
Service Providers
Third-party vendors who assist with payment processing, analytics, and communication services.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
Important: We never sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for data transmission
- Secure database storage with access controls
- Regular security audits and updates
- Strong password requirements and authentication
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using reasonable measures to protect your data.
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request removal of your data
Opt-Out
Unsubscribe from marketing emails
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how you use our site
- Preference Cookies: Remember your settings and choices
You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
service@guhanapoint.com
+91 9876543210
Guhana Services, Bangalore, India